Shipping Policy

Effective Date: May 2026
Last Updated: May 2026

This Shipping & Delivery Policy (“Policy”) applies to all purchases made through Maison Élyras via our website: qtnqgf-fu.myshopify.com (the “Website”).

By placing an order through our Website, you acknowledge and agree to the terms outlined below.

1. SHIPPING DESTINATION

Maison Élyras currently ships exclusively within Canada.

At this time, orders outside Canada are not accepted through our Website.

Maison Élyras reserves the right to expand, restrict, or modify shipping regions at any time without prior notice.

2. ORDER PROCESSING

All orders are processed after successful payment verification and order confirmation.

Estimated processing times are:

  • Processing Time: 1–3 business days
  • Processing Days: Monday through Saturday

Orders placed after the daily cut-off time may begin processing on the following business day.

Please note that during periods of high demand, processing times may be extended.

3. ORDER CUT-OFF TIME

The daily order cut-off time is:

22:00 (GMT+01:00) Central European Standard Time (Berlin)

Orders submitted after this time may experience an additional processing delay.

4. ESTIMATED DELIVERY TIMES

After processing and dispatch, estimated delivery times within Canada are:

  • Estimated Delivery Time: 5–12 business days
  • Shipping Days: Monday through Saturday

Delivery times are estimates only and are not guaranteed.

As Maison Élyras works with international fulfillment partners and suppliers, delivery times may occasionally vary depending on:

  • destination province or territory;
  • customs clearance procedures;
  • carrier delays;
  • weather conditions;
  • high seasonal demand;
  • logistical disruptions outside our control.

Customers acknowledge and accept that slight shipping delays may occur in certain circumstances.

5. SHIPPING PARTNERS

Maison Élyras collaborates with trusted international suppliers and logistics partners to fulfill customer orders.

Depending on the order destination and fulfillment location, shipments may be handled by carriers including, but not limited to:

  • DHL
  • Canada Post
  • UPS
  • FedEx
  • Local delivery partners

Maison Élyras reserves the right to select the most appropriate carrier for each shipment.

6. SHIPPING FEES

Maison Élyras offers:

Free Standard Shipping Across Canada

No minimum purchase amount is required to qualify for free shipping unless otherwise stated during promotional periods.

7. ORDER TRACKING

Once your order has been shipped, tracking information may be provided via email where available.

Tracking updates are managed by the shipping carrier and may require several business days before becoming active.

Maison Élyras is not responsible for delays in tracking updates once the shipment has been transferred to the carrier.

8. SHIPPING DELAYS

While Maison Élyras strives to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • customs inspections;
  • carrier disruptions;
  • weather events;
  • supplier processing delays;
  • peak shopping seasons;
  • incorrect shipping information provided by the customer.

Maison Élyras shall not be held liable for shipping delays caused by third-party carriers or external logistical factors.

9. INCORRECT SHIPPING INFORMATION

Customers are solely responsible for ensuring that all shipping and contact information submitted during checkout is accurate and complete.

Maison Élyras is not responsible for:

  • failed deliveries due to incorrect addresses;
  • lost shipments caused by customer errors;
  • additional shipping costs resulting from address corrections or reshipment requests.

If a package is returned due to inaccurate delivery information, additional shipping fees may apply before reshipment.

10. LOST, STOLEN, OR DAMAGED PACKAGES

Once an order has been transferred to the shipping carrier, Maison Élyras is not responsible for:

  • lost packages;
  • stolen packages;
  • delays caused by the carrier;
  • damages occurring during transit.

Customers experiencing shipping issues are encouraged to contact the shipping carrier directly. Maison Élyras will provide reasonable assistance where possible.

11. CUSTOMER SUPPORT

For all shipping-related inquiries, customers may contact our support team at:

Email: info@maison-élyras.com

12. CUSTOMER SUPPORT HOURS

Customer support is available during the following hours:

  • Monday – Friday: 8:00 a.m. – 6:00 p.m.
  • Saturday – Sunday: 10:00 a.m. – 4:00 p.m.

Estimated response time:

  • 30 minutes to 24 hours

Response times may vary during busy periods or holidays.

13. POLICY MODIFICATIONS

Maison Élyras reserves the right to amend, revise, or update this Shipping & Delivery Policy at any time without prior notice.

Changes become effective immediately upon publication on the Website.

Continued use of the Website following any modifications constitutes acceptance of the updated Policy.

14. CONTACT INFORMATION

For questions regarding shipping or delivery, please contact:

Maison Élyras
Website: qtnqgf-fu.myshopify.com
Email: info@maison-élyras.com