Effective Date: May 2026
Last Updated: May 2026

This Return & Refund Policy (“Policy”) applies to all purchases made through Maison Élyras via our website: qtnqgf-fu.myshopify.com (the “Website”).

By placing an order with Maison Élyras, you acknowledge and agree to the terms set forth in this Policy.

1. RETURN ELIGIBILITY

Maison Élyras accepts eligible returns within 30 calendar days from the date your order is marked as delivered.

To qualify for a return, all items must meet the following conditions:

• Items must be unworn, unused, and unwashed;
• Items must be in their original condition;
• All original tags and labels must remain attached;
• Items must be returned in their original packaging;
• Items must not contain stains, odors, damage, or signs of wear;
• Proof of purchase or order confirmation must be provided.

Maison Élyras reserves the right to refuse any return that does not comply with these conditions.

2. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

• Customized or personalized products;
• Final sale or clearance items;
• Gift cards;
• Items returned beyond the permitted return period;
• Products not in original condition.

For hygiene and safety reasons, certain items may also be excluded from return eligibility.

3. RETURN REQUEST PROCESS

To initiate a return request, customers must contact our support team at:

info@maison-élyras.com

Please include:

• Full name;
• Order number;
• Reason for the return;
• Photographs if applicable.

Once your request is reviewed and approved, return instructions and the designated return address will be provided.

Returns sent without prior authorization may not be accepted.

4. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, you must notify Maison Élyras within 7 calendar days of delivery.

To report an issue, please contact:

info@maison-élyras.com

Your email must include:

• Order number;
• Description of the issue;
• Clear photographs showing the defect or incorrect item.

Upon review, Maison Élyras will determine the appropriate resolution, which may include:

• replacement item;
• exchange;
• store credit;
• refund.

Maison Élyras reserves the right to request additional information before approving a claim.

5. EXCHANGES

Maison Élyras may offer exchanges for eligible items, subject to product availability.

Customers requesting exchanges for reasons including, but not limited to:

• incorrect sizing;
• color preference;
• style preference;

will remain responsible for all return shipping costs.

Exchanged items must comply with all return eligibility requirements outlined in this Policy.

6. RETURN SHIPPING RESPONSIBILITY

Unless otherwise required by applicable consumer protection laws, customers are responsible for all return shipping expenses.

Maison Élyras is not responsible for:

• lost return shipments;
• damaged return shipments;
• delays caused by shipping carriers.

We strongly recommend using a trackable and insured shipping service for all returns.

7. REFUND PROCESS

Once the returned item is received and inspected, Maison Élyras will notify you regarding the status of your refund request.

If approved, refunds will be issued to the original payment method used during checkout.

Please note:

• Original shipping fees are non-refundable;
• Refund processing times may vary depending on your financial institution or payment provider;
• Approved refunds typically appear within several business days.

Maison Élyras reserves the right to deny refunds for items that do not meet return requirements.

8. LATE OR MISSING REFUNDS

If you have not received your refund after receiving confirmation from Maison Élyras, we recommend taking the following steps:

1. Recheck your bank account;
2. Contact your credit card provider;
3. Contact your bank, as processing delays may occur.

If you have completed the above steps and still have not received your refund, please contact:

info@maison-élyras.com

9. RETURN PACKAGING REQUIREMENTS

Returned items must be securely packaged to avoid damage during transit.

Customers must clearly identify the shipment as a return package and comply with any applicable shipping or customs requirements.

Maison Élyras reserves the right to reject returns that arrive damaged due to insufficient packaging.

10. ORDER CANCELLATIONS

Orders may only be canceled before shipment confirmation has been issued.

Once an order has been processed or dispatched, cancellation requests cannot be guaranteed.

To request an order cancellation, contact:

info@maison-élyras.com

as soon as possible after placing your order.

11. RIGHT TO REFUSE RETURNS

Maison Élyras reserves the right to refuse any return, refund, or exchange request that:

• violates this Policy;
• appears fraudulent or abusive;
• involves unauthorized returns;
• involves items not purchased directly from our Website.

12. CHANGES TO THIS POLICY

Maison Élyras reserves the right to amend, modify, or update this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on the Website.

Continued use of the Website and services constitutes acceptance of the revised Policy.

13. CONTACT INFORMATION

For all return, refund, or exchange inquiries, please contact:

Maison Élyras
Website: qtnqgf-fu.myshopify.com
Email: info@maison-élyras.com